Roles and responsibilities
- acts as the ESC project champion promoting the ESC's success
- ensures that the project outcomes meet the strategic and operational expectations
- defines the high-level plan and detailed roadmap
- regularly monitors the Solution provider's progress in developing and implementing tasks and deliverables
- approves and sign-off on all key management milestones artefacts
Coordination and reporting mechanisms
- monthly ESC progress meetings with the Solution provider on activities, blocking points and progress
- interim and final meetings with the Solution provider every four months on activities completed to identify risks and validate deliverables